AFTERSALES Many young, up-and-coming manufacturers are facing difficulties in their efforts to establish an after-sales division. Usually, they do not have a large network yet, and they deliberately want to
break with the traditions of established OEMs by developing new concepts. For example, they are redefining the service concept in a completely new way and aspire to make services more flexible in order to
meet changing user behavior. Since this is an ambitious endeavor, manufacturers need competent partners with the necessary innovative strength, a tight network, and expertise in auto- motive topics of the
future. Thanks to its extensive portfolio and experience in the after- sales field, Formel D can offer its customers complete solutions from a single source – ranging from IT infrastructure to call center
setup, from digital manuals and supplier management to vehicle service and maintenance. CALCULABLE AND PREDICTABLE SOLUTIONS All services included in the Formel D service package are available to manufacturers
immediately after the partnership has been sealed and without big initial investment. Moreover, they no longer need to tediously set up their own aftersales infrastructure and network. “It makes the setup
of the after- sales division more calculable and above all predictable for the OEMs,” explains Michael Volpert, Global Key Account Manager at Formel D. “The customer tells us what his goals and growth prospects
are and we put together a suitable, scalable service package.” In addition to the services, the customer also receives comprehensive advice based on the quality service provider’s more than 25-year experience
in the aftersales sector. With these individual solutions tailored to the customer’s needs, even young startups can fall back on tried and tested aftersales structures and processes. With “Aftersales as
a Service”, Formel D is breaking new, innovative ground, offering OEMs a comprehensive solution and stable partnership with reliable support. Specifically, it is based on a subscription model, in which the
Group provides its customers with aftersales services for an agreed time, for example. One benefit of this model is that the customer is not forced to tender each service individually, which reduces acquisition
costs in the short term and simplifies billing. It saves time and also helps gain a much better overview of the current costs. 20 FORMEL D. THE DRIVING FORCE. SIX SERVICE PACKAGES FOR “AFTERSALES AS A SERVICE”
OPERATIONS The right workshop at the right time STOCK The right parts at the right time in the right location EXPERTISE: Fast, individual, and vehicle-specific assistance UNLIMITED ACCESS Diagnosis available
at any time via tool portal PRODUCT MATURITY Market readiness before market entry END CUSTOMER Service-related issues resolved CUSTOMER-ORIENTED SERVICE All processes, systems, and structures used in “Aftersales
as a Service” are linked to ensure that data is available at all points. It also facilitates process streamlining and eliminates additional costs caused by interface-optimizing measures. “We offer customer-oriented
service with a feedback culture,” says Michael Volpert. “We receive customer ideas and refine them until the customer is satisfied.” Especially in light of the current dynamic development of the industry,
the experience of an independent quality service provider really pays off for the customer. “Since 1993, we have been implementing aftersales projects around the world for quite a few OEMs, suppliers, and
non-automotive companies. It has taught us to understand the market and given us a very good overview of best-practice solutions, digitalization potential, and the quality of different suppliers,” emphasizes
Michael Volpert. ·